Contact

Reaching the right point of contact at National Lead Network ensures that messages are routed efficiently and that providers, researchers, and service seekers receive accurate responses. This page covers how to structure an inquiry for fastest handling, what response timelines apply to different request types, and which contact pathway suits each category of need.

What to include in your message

A well-structured message reduces back-and-forth and speeds resolution. The distinction between a provider inquiry and a general directory question determines how a message should be composed.

Provider inquiries — submitted by businesses or licensed professionals seeking listing consideration, lead routing access, or onboarding questions — should include:

1. Legal business name and operating state(s)
2. Service category (reference Specialty Services Categories Explained for precise terminology)
3. License number and issuing authority, where applicable (see Specialty Services Licensing Requirements by State)
4. A specific description of the request, such as listing modification, lead volume question, or onboarding status
5. Preferred callback window if a phone follow-up is appropriate

Consumer and directory-user inquiries — submitted by individuals researching providers, disputing a listing, or flagging a suspected scam — should include:

1. The provider name or listing ID in question
2. A factual description of the concern, not an emotional summary
3. Any documentation already gathered (contract copies, screenshots, correspondence dates)
4. The state where the service was or was to be performed

Messages that omit the state of service are routed to a general queue with a longer handling window than state-specific queues. Dispute submissions referencing Specialty Services Complaints and Dispute Resolution receive priority triage because that page documents the formal escalation criteria.

For questions about red flags, scam patterns, or suspected fraudulent listings, the resource at Specialty Services Red Flags and Scams should be consulted before submitting — the answer to the majority of such questions is already documented there.

Response expectations

Response timelines differ based on inquiry category. The three primary categories and their standard handling windows are:

• Provider onboarding and listing inquiries: 3–5 business days. Complex submissions requiring license verification against a state database may extend to 7 business days.
• Consumer complaints and dispute escalations: 2–4 business days for acknowledgment; resolution timelines depend on third-party verification requirements.
• General directory and research questions: 5–7 business days. Questions already answered within the directory's published resources, such as Specialty Services Frequently Asked Questions or the Specialty Services Glossary, are typically addressed by referral rather than a custom response.

Submissions sent without a subject line or category designation are treated as general inquiries and routed to the longest queue. A subject line naming the inquiry type — for example, "Provider Listing — Colorado HVAC" or "Consumer Complaint — Florida Landscaping" — cuts average routing time by a meaningful margin.

Messages flagged as urgent but lacking documentation to substantiate urgency are re-classified at staff discretion. Genuine time-sensitive matters, such as active fraud in progress, should include the word "URGENT" in the subject and a one-sentence explanation of the time constraint in the opening line.

Additional contact options

National Lead Network does not operate a live chat function or a public telephone line for inbound consumer calls. This is a deliberate structural choice: directory and lead network operations are document-and-data-intensive, and phone-only contacts without written records create verification gaps for both parties.

Providers with active accounts have access to a dedicated account portal for real-time status checks on listings, lead routing adjustments, and Provider Onboarding Checklist compliance tracking. Account portal access is established during the initial onboarding process documented in How Specialty Service Leads Work.

Industry associations and certification bodies referenced in the directory — see Specialty Services Industry Associations and Specialty Services Certification Programs — maintain their own direct contact infrastructure. Inquiries specific to those organizations should be directed to them rather than routed through this directory.

For insurance and liability questions that require professional guidance, Specialty Services Insurance and Liability identifies the regulatory frameworks and industry standards involved. Specific coverage or claims questions fall outside the scope of this directory's support function.

How to reach this office

The primary contact method is the web form on this page. Form submissions are logged with a timestamp and assigned a ticket reference number returned to the sender's email address within 24 hours during standard business days (Monday through Friday, excluding federal holidays).

Email submissions sent directly to the published address are accepted but carry a 48-hour acknowledgment window rather than the 24-hour window attached to form submissions. The form pipeline connects directly to the routing system; direct email requires manual triage.

Mailing correspondence is accepted for formal notices, legal documents, and situations where digital submission is not viable. Physical mail is processed once per week, so time-sensitive materials should use the digital channels described above.

Providers seeking to understand the full scope of the directory before initiating contact are encouraged to review Specialty Services Directory Purpose and Scope and Vetting Specialty Service Providers. These resources answer the 4 most common pre-submission questions about how listings are evaluated and what standards govern inclusion in the National Lead Network directory.